Privacy policy

NAKHLMART — PRIVACY POLICY Effective: May 2026 | Governed by UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection

1. Introduction

At NakhlMart, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us or visit our platform. By using NakhlMart, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Full name, email address, phone number, and delivery address
  • Payment information (processed securely; we do not store full card details)
  • Order history and transaction records
  • Device information, IP address, and browsing behaviour on our platform
  • Communications you send us, including support requests

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations, updates, and delivery notifications
  • Respond to your enquiries and provide customer support
  • Improve our products, services, and platform experience
  • Comply with legal and regulatory obligations in the UAE
  • Prevent fraud and ensure the security of our platform

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing Your Information

We may share your information only in the following circumstances:

  • With delivery and logistics partners to fulfil your orders
  • With payment processors to complete transactions securely
  • With technology service providers who support our platform operations
  • When required by UAE law, regulation, or a lawful government request

All third parties we work with are required to handle your data securely and in accordance with applicable UAE data protection laws.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you request deletion of your account, we will remove your data within 30 days, except where retention is required by law.

6. Cookies and Tracking

Our platform may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. You may disable cookies through your browser settings; however, some features of our platform may not function properly as a result.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UAE data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal obligations
  • Withdraw consent for data processing where consent is the legal basis
  • Lodge a complaint with the UAE Data Office if you believe your rights have been violated

To exercise any of these rights, please contact us using the details in Section 9.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Our support team is available Saturday to Thursday, 9:00 AM – 6:00 PM (GST).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of NakhlMart after changes are posted constitutes your acceptance of the updated policy.

This policy is governed by UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and applicable regulations issued by the UAE Data Office.